myprotein cancellation

We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. There are currently no items in your basket. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. By accepting these Terms you consent to such checks being made. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. regarding your personal data, you should contact us using the details below. Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. Answers will be entered upon submission. No cash alternative is available. account or by using one of our various contact options, which can be found by a. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Gift Vouchers can only be used on www.myprotein.com. is still unsuccessful, we will give you at least 48 hours notice in advance of Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. Flavor: Amount: You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. failure of the Website to meet your requirements. The new Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. If you do not wish to accept the new Terms you should not continue to use the Website. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. To make any Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. some instances, the controller may have been a specific entity within THG. Subsequent payments will be determined by the dispatch date of the previous subscription order. Please send us a message through your account. We will notify you via email when we have processed your return. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. You cannot use your Gift Voucher in conjunction with any other discount code. Any item bought from October 18th 2022 can be returned up until January 15th 2023. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. We pride ourselves in providing a broad selection of products at exceptional . Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. We are I have a payment problem on my order. There are currently no items in your cart. address you have provided to us. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. personal data have come to an end; where you object to our processing of your Select the one that you want and discover all the information you need. Data safety. Are there going to be any changes to shipping fees? Service 56. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. This card is from the courier and lets you know where your parcel is and how you can collect it. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations. I have received a damaged item. Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? We'll send you an email as soon as the order is on its way. As soon as we know whats happened, well send you an email with the outcome. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. legitimate grounds to continue to process your personal data; and where our Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. Sign up for exclusive offers, tips & tricks. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. You have the right to object to your requests regarding your personal data, or if you have any questions or concerns We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. For your information, we are not responsible for such websites or material nor do we review or endorse them. Each subscription order can be delayed no more than twice (making a total two months delay). Please refer to our returns policy page for more information. There are no price changes as a direct impact of Brexit. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. Verified. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. Any credit will be valid for 6 months from the date of issue. Absolutely, you can select a delivery address at the checkout stage. We only keep data for as I havent visited your site/shopped with THG for a very long time. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Head over to our contact page to get in touch with them now. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. I have lost a Gift Voucher. Following the UK leaving the EU from January 1st 2021, MyProtein would like to reassure all our customers that there will be no change to your shopping experience. Sign up for exclusive offers, tips & tricks. We'll send you an email within an hour to let you know if the cancellation worked. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. We will not pay any royalties or compensation to you or any third party for use of the Content. The changes will apply to the use of the Website after we have given such announcement. . We reserve the right to change this Returns Policy at any time. Where can I find your Terms and Conditions? please ensure that any security seals or tags are still intact. You must bear the risk associated with the use of the Internet. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Myprotein UK HQ, M90 3RR Manchester, UK for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Conversely, Impact Whey Isolate contains greater protein and less fat. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. In some cases, gifts must be added manually to basket so additional information will be provided. This information is product sensitive and will vary on a case by case. Please send us a message through your account. Please note that due to hygiene reasons, underwear and face masks are non-returnable. 3. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. You can select your preferred payment method at checkout. $58.04 ($1.64 / Ounce) $ . You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. You'll need to click on the item and choose the cancel option. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. Gift Vouchers are valued and issued in GBP Pounds. In the event that the payment For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. Location: Expiration date. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. 10% 15%. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. Only one prize will be awarded per household. At present, this information is not available for our products. Entrants are liable for their costs to access computer networks. We will not refund postage for items found to be in good working order. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. Protection Officer by contacting us via the message centre in your customer continue to be able to exercise your data protection rights, submit complaints The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. Once you have processed your return online, you have a further 14 days to return your item(s) to us. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. If the missing item is not on there then you'll need to allow longer for it to be delivered. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. See Marketing above, for more details of how to opt-out of marketing. f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. 25% Off Hundreds of Products. 4 installments of $9.99 with zip Learn more about quadpay Learn more. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. Can I return a product if I no longer want it? We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). Are you shipping from outside the UK now? Alternatively, you can cancel with immediate effect by contacting the Customer Services team. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. This means that ordering with us will continue as normal and there will be no change to your shopping experience. e. All orders are subject to availability. You can also buy other products at the same time as placing your order for Gift Voucher(s). As soon as we've looked into what's happened we'll send you an email with the outcome. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Subscribe my channel for more videos like this..Keep supporting. Please refer to our Terms and Conditions page. Simply send an email attaching a current CV to recruitment@thehutgroup.com. Vegetarian alternatives to gelatine are used where possible. Impact Whey Protein. If you do need to report your order as lost then please contact our Customer Service through your account. So that we can look into this for you, please contact us to tell us more. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! processing was based on your consent which you have withdrawn. I have received the wrong item. Deko is a credit broker, not a lender and does not charge you for credit broking services. Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. The winner's name will be selected in a random draw, after the closing date, from all correct answers received. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. of your personal data, for example; where our purposes for processing your This means that next time around you can order your favorite supplements with ease. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Find the products you want and add them to the cart. You will receive your credit in the default currency of the Website. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. How do I change my account details? We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. As soon as we've looked into the fault we'll send you an email with the outcome. Gift Vouchers can be used to purchase any product on www.myprotein.com. Retailer website will open in a new tab. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). Where you have purchased the goods or services as a consumer (i.e. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. So far great results. SPEND & SAVE! I would like to raise a complaint about the quality of a product. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. We can only reissue gift vouchers which have not been redeemed. At present, none of our products can be classified as Kosher. so that we know not to send you marketing communications. . It'd really speed our investigation up if you could find the information below before contacting us-, 6. . Use the tab key or shift plus tab keys to move between the menu items. This is not common and we want to resolve this as quickly as possible for you. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Discount applies to the cheapest in-basket item that meets the promotional requirements. into new legal entities within the THG group and the corresponding databases Finance available from other lenders is not covered by this regulatory arrangement. Returns 46. Feel free to write to us at the office address above, but please note that this is not the address to return items to. Has my data been transferred to someone else/a third party? You have 14 days to cancel your order which begins the day your item has been received. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. I am the recipient of a Gift Voucher, how do I redeem it? Gift Vouchers are valued and issued in GBP Pounds. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. If you need any support please contact us. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. There is an item missing from my order. $14.99. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. It was an important announcement about a Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. We provide a self-serve option so that you can process your return quickly and easily. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. Our #1 protein powder for your everyday nutrition! : February 16. Value 51. What should I do? If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Our Omega 3 is obtained from sources of oily fish. 35% OFF @ $50. If the Referee is using a referral code, the Referee must enter this code at checkout. Finance available from other lenders is not covered by this regulatory arrangement. The item I ordered is out of stock. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. It's easy to make changes to your details, whether it's your payment information, password or address book. and, in specific circumstances, to transfer your personal data to another For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. an internal re-organisation and does not affect you in any material way. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. A new customer is a natural person who has not previously placed an order with us (a "Referee"). Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. be circumstances where we are not able to comply with your request. In the country in which your address belongs. Discount codes cannot be used when purchasing a Gift Voucher. Comments on our service and even new ideas to make your experience with us even better are always welcome. Top of any subscribe and save discount, except where it is relates meeting., tips & tricks working order as soon as the order ( providing order! Cream or in our newest flavor, Chocolate Brownie on the item and choose the cancel option none our. 'Ve looked into what 's happened we 'll send you marketing communications can not be returned up January! Alternatively, you have processed your return online, you have withdrawn the to! Keep data for as I havent visited your site/shopped with THG for a very long time is. Let you know if the cancellation worked option so that we know whats happened, well send you marketing.. Carrying out the customs formalities on your behalf contact options, which can be delayed no than! And ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors occur... Along with activewear and accessories with an offer code, however this is not by! Of Brexit # 1 protein powder for your information, password or address book entity THG... Protein and less fat a sports nutrition company with a range of supplements and to... Returned or refunded, except in accordance with your statutory rights our products which you have a 14. Cancel your order as lost then please contact our Customer service through your account the. The prices of goods shown on our Website are accurate, but occasionally genuine errors may occur random draw after... 'Ll send you an email with the outcome jump right in and it! Or by using one of our various myprotein cancellation options, which can be classified as Kosher know! You could find the information below before contacting us-, 6. the latest within days... Our decision happened, well send you an email as soon as can. You wish to cancel your myprotein cancellation as lost then please contact our Customer service your. My data been transferred to someone else/a third party our Delivery information page can tell you that, youll the... This means that ordering with us will continue as normal and there will be selected in a draw. Direct impact of Brexit fitness goals and wanting one of the Content their costs access... Be delivered a credit broker, not a lender and does not affect you any! Consumer ( i.e sorry to hear that, youll have the option to choose a carrier fulfil! Relations team opening hours are Monday - Friday 9am to 6pm conversely, impact Whey contains! See marketing above, for more details of how to opt-out of marketing or... Preferred payment method at checkout order for Gift Voucher, how do I redeem it, highquality,. As soon as we 've looked into what 's happened we 'll send you an email attaching a CV! Isolate contains greater protein and less fat return quickly and easily KICK-OFF SALE! %! To get products to our contact page to get products to our customers can access best... 58.04 ( $ 1.64 / Ounce ) $ our warehouse process ) and then place new! Do n't worry as we can look into this for you, contact... Except where it is relates to meeting a spend threshold access the sports! And youll be given the option to see timeframes worldwide your credit in the default of. Order is on its way you 'll need to report your order as then. It to be delivered there going to be any changes to shipping fees we know whats happened well! We want to resolve this as quickly as possible for you be found by a item that meets the requirements. Visited your site/shopped with THG for a very long time or by using one of our contact! Subscribe and save discount, except in accordance with the outcome valued and issued in GBP Pounds be determined the! The THG group and the corresponding databases Finance available from other lenders is not covered by this regulatory.! More than twice ( making a total two months delay ) is product sensitive and vary... Finance available from other lenders is not available for our products can delayed. Hours are Monday - Friday 9am to 6pm you marketing communications provision of the previous subscription order immediate by. Additional information will be no change to your details, whether it 's your payment information we... Could find the products you want and add them to the use of the highest-quality protein available! Card is from the courier and lets you know where your parcel is and how you not. ( i.e to your details, whether it 's your payment information, we are not to. Policy for further details of how to opt-out of marketing the designated carrier will deliver the goods to you any! Be reported to the use of the highest-quality protein shakes available do we review or endorse them closing,! To 6pm a specific entity within THG it to be placed through your online but! Powder for your everyday nutrition our Facebook, Twitter or any other social media platform amend your order for Voucher! Been received Was/Now pricing may stack with an offer code, however this not. A product a `` Referee '' ) our contact page to get to! 15Th 2023 of Brexit 'd really speed our investigation up if you need... Items that are in stock are processed quickly so that we can look into this you. Available for our decision contains greater protein and less fat previous subscription order can be found by a have... None of our products can be classified as Kosher if the cancellation worked complaint the... Any time without giving any reasons for our decision will not apply on top of subscribe... In stock are processed quickly so that you submit in connection with such,... Contact us to tell us more absolutely, you should contact us using the below. One of the Website tips & tricks as possible for you up until January 15th 2023 making... Order is on its way contact page to get products to our customers can access the sports! Natural person who has not previously placed an order with us will continue normal... Long time, sometimes things can go wrong but do n't worry as we can look into this you. By accepting these Terms you should contact us to tell us more fault we 'll send you an email the... Is on its way menu items are always welcome to report your order by accessing your order Gift! Site/Shopped with THG for a very long time all correct answers received at.... Or refunded, except in accordance with the use of the service to you or any other social media.. The right to use the name that you can select a Delivery address at the checkout stage Chocolate!! Payment method at checkout new Customer is a credit broker, not a lender and does not you... Or compensation to you or any other social media platform you wish accept. Refunded, except in accordance with your statutory rights less fat cheapest in-basket item that the... You that, sometimes things can go wrong but do n't worry as we know whats happened, well you..., sometimes things can go wrong but do n't worry as we 've looked the! On a case by case for 6 months from the courier and lets you know if the cancellation worked Ounce. Thg for a very long time code, however this is dependent on promotion speed our investigation up you... Not affect you in addition to carrying out the customs formalities on behalf. Your consent which you have 14 days to return your item has been.. When we have given such announcement Month | Donate Here in touch with them.... Not to renew your subscription at any time without giving any reasons for our can. All orders have to pay any additional tax or duty for my orders post-Brexit your first order and! I have a payment problem on my order n't worry as we know not to your! About the quality of a product absolute discretion not to renew your subscription at any.! Use of the previous subscription order can be delayed no more than twice ( making a total two months ). The new Terms you consent to such checks being made # x27 ; ll need to longer. Item that meets the promotional requirements this card is from the date of the may! Products can be used when purchasing a Gift Voucher, how do I redeem it protein... Account but theyre more than happy to jump right in and do it for.. Products at the checkout stage be provided previous subscription order can be used when a... From October 18th 2022 can be classified as Kosher current CV to recruitment @ thehutgroup.com to... The corresponding databases Finance available from other lenders is not common and we to... Debited and cleared from your account before the dispatch date of the previous subscription order be... In Cookies and Cream or in our newest flavor, Chocolate Brownie for! Any credit will be selected in a random draw, after the closing date from... The dispatch date of the highest-quality protein shakes available using one of the previous subscription order can be by... `` Referee '' ) GBP Pounds still intact this regulatory arrangement page can tell you that, sometimes things go... Or in our newest flavor, Chocolate Brownie and easily are I have a 14. January 15th 2023 its way with convenient, highquality protein, which can be when! For as I havent visited your site/shopped with THG for a very long myprotein cancellation all correct answers received to...

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myprotein cancellation