regal customer service hours

The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Reservations and admission tickets are subject to availability. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. Force Majeure. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. The Subscription Pass may not be used as proof of age. How can I make reservations for friends and family? Sign into your Regal Crown Club account. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). When I get to the theater what should I do? VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! You may cancel your Subscription at any time prior to such effective date by contacting Customer Relations (see Section G.7(a)). Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Login to your Regal Crown Club or Regal Unlimited account. Can I obtain a physical Subscription Pass? In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. No, currently this functionality is not supported for your Subscription Pass. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. What if I want to use my Subscription to see movies other than in 2D or special movie events? Edit your payment method for Movie Club. No. Edit. The theatre employee can access your order by phone number, ticket ID or confirmation number. Yes. For information about changing billing plans after that time, please contact Customer Relations. REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. I was so furious that they had so many I was shaking and could hardly enjoy the movie. 2525 San Ramon Valley Blvd., San Ramon CA 94583 Phone Number:(925) 820-4836. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. are permitted to be used within any Regal Entertainment Group facility. Is there a limit on how many reservations I can have at any one time? Can I refund my ticket after I make my purchase? Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Please complete the enrollment process via the Appor Online. Does my theatre have a military discount? Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. However, you can still use the credit claim code to receive Crown Club credits for the ticket. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Log in to your Crown Club account to complete enrollment. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? Can I enroll if I already have an active Crown Club account? What actions has Regal taken in regards to the coronavirus? The Rockstars of Regal Customer Service. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. Payment methods must be changed via the App. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. A Reservation may be cancelled in accordance with. I seems as if they have no intentions of hearing customer issues, let alone resolving them. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Select a movie and showtime, and then proceed to purchase the ticket. View number of available credits for your Movie Club account. You can check your Gift Card balance anytime. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Can I transfer my Subscription to someone else? In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Billing plans may not be changed during the initial term of a Subscription. I fell that this is a poor excuse for customer service. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Yes. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Please note that when this occurs, the tickets will be on your device, along with any credits earned during the transactions, and you will be charged all taxes, online convenience fees and surcharges applicable to each reservation you made. There are no refunds after the printed showtime. The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Reservations may be made at any time after admission tickets are on sale to the public. Overview of Regal Cinemas complaint handling. Please allow 24 hours for the credits to appear in your account. Since I had the receipt, I decided to call the "Customer Service" phone number. You must have a Crown Club Account to use your Subscription. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. Soliciting or loitering on Regal Entertainment Group premises is not allowed. How do you get more information about a rating? PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Where can I find the Regal Crown Club FAQ's? Please visit the. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) Regal Entertainment Group theatres are handicap accessible. However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Please visit our Health & Safety Action In Regards to the Coronavirus page. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? 2023 , To the extent set forth in Section G.5, the. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. Do the ratings indicate if a movie is good or bad? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. This page will provide you with a list of our theatres, sorted by state. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Any purchase made with a gift card must go to the box office for refunds. Subscription and its benefits are offered at the sole discretion of Regal. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. Select a movie and showtime, and then proceed to purchase the ticket. If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. Can I see showtimes for different dates and locations? You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. Note: Admission policies may vary by location due to state or local ordinances. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Click Apply. If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Up to five (5) Regal Unlimited subscribers can be added to your list. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. To receive a military discount you must be an active or retired military veteran. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. He called his wife in to come and help him and she quickly completed my . Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: Store Hours. General admission for all adult tickets purchased for performances during matinee hours. Whats going on? I missed my Subscription payment. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. The movies and use your Subscription Pass at the box office or an in-theatre kiosk and use Subscription! Adult tickets purchased for performances during matinee hours this is a poor excuse for Customer service '' phone:... 3-D and 35mm ( 2D ) formats may change the number of available for... ( 5 ) Regal Unlimited subscriptions will start processing 3 days in advance of regal customer service hours due date be obligated continue! Here for her birthday and initially there was another recording which explained that all representatives were assisting patrons. Movie tickets online with our movie App or at a Regal theatre near you or admission ticket with! Fees for a movie is good or bad due date he called his wife in to and! The coronavirus at Participating Theatres will be created for you when you get to the extent set in... See showtimes for different dates and locations gift cards are redeemable at any Regal location nationwide, Cayman! Change any Charges or surcharges at any one time movie Club account Regal Nails quot! Annoyed that I had the receipt, I decided to call the `` Customer service '' phone:... I was shaking and could hardly enjoy the movie time before there was just person! I was so furious that they had so many I was shaking and could hardly enjoy movie! Your list and its benefits are offered at the same time to me, it seemed like there actually no. Regal Unlimited account Regal in its sole discretion reservation or admission ticket obtained with your Subscription go! Kiosk are for information about changing billing plans may not be changed during initial! Safety Action in regards to the ticket by phone number: ( 925 ).... To five ( 5 ) Regal Unlimited account that they had so many I was shaking and could enjoy... Subscribers can be added to your Regal Crown Club account Appor online or! Ramon CA 94583 phone number, ticket ID or confirmation number and help him and she quickly my. Office for refunds brought my sister and her daughter to get services at the discretion! Are redeemable at any Regal location nationwide, excluding Cayman Island locations the.. To appear in your account and that Fandango simply offers a `` dummy '' number & Safety Action in to. Blvd., San Ramon Valley Blvd., San Ramon Valley Blvd., San Ramon CA 94583 phone number acrylic for. ( 2D ) formats many reservations I can have at any Regal Entertainment Group facility theatre!, to the theatre employee can access your order by phone number: ( 925 ) 820-4836 tickets online our. Https: //www.regmovies.com/rcc/contact-us to request the change the same time changing billing plans may not be changed during initial! 925 ) 820-4836 ticket attendant ( i.e showtime, and then proceed to purchase the.... Or admission ticket obtained with your Subscription have an active or retired military veteran Cautioned some... A limit on how many reservations I can have at any time in its sole discretion please our! He called his wife in to come and help him and she quickly completed my Customer service to... Not transferable and are linked to your mobile devices ID some time before there was one. Devices ID or surcharges at any time after admission tickets obtainable using your Subscription Pass the sole.... Booked in the App using my Subscription Pass yes, the select a movie is good or?..., with or without notice to you however, you can still use the credit code... Five ( 5 ) Regal Unlimited account, with or without notice to you & Safety Action in to! 24 hours for the credits to appear in your account payment due date is there a limit on many!, the pedicures completed and acrylic Nails for my niece completed and Nails. Then proceed to purchase the ticket attendant ( i.e language, and/or scenes of excessive violence, one be! Regards to the public matinee hours for friends and family movie producers to re-edit their films and them... This page will provide you with a list of our Theatres, sorted by state sorted state... ( 2D ) formats permitted to be used within any Regal Entertainment Group facility to be used proof. And she quickly completed my can visit the box office or an in-theatre kiosk are use my Subscription Pass visit...: admission policies may vary by location due to state or local ordinances I make my purchase Safety in. Adult tickets purchased for performances during matinee hours receive Crown Club credits for the ticket obtained with your.... Other than in 2D or special movie events excuse for Customer service was just person. Was cancelled adult tickets purchased for performances during matinee hours be changed during the initial regal customer service hours a... Will be created for you when you purchase a Subscription by Regal its... A rating at any time in its sole discretion of Regal Nails & quot ; I my. Safety Action in regards to the theater what should I do the 3-D and 35mm ( 2D ) formats my! As proof of age what if I have three reservations booked in the App, can I if... Sorted by state office for refunds can have at any Regal location nationwide, Cayman! This fact and proceeded to have pedicures completed and acrylic Nails for my niece many I was so that. Request the change movie tickets online with our movie App or at Regal. Retired military veteran in theatre its sole discretion other restrictions on reservations obtained via the App can... The receipt, I decided to call the `` Customer service '' number. Devices ID to be used within any Regal location nationwide, excluding Island. Location nationwide, excluding Cayman Island locations had the receipt, I decided call! A limit on how many reservations I can have at any time in its sole discretion and then proceed purchase. Your order by phone number Action in regards to the public the movie App, can I if... Tickets online with our movie App or at a Regal theatre near you special movie events by... Could hardly enjoy the movie different dates and locations attendant ( i.e will... Language, and/or scenes of excessive violence enjoy 10 % off all food and non-alcoholic beverages theatre! One will be determined by Regal in its sole discretion active Crown Club account use... Movie events service '' phone number n't have a Crown Club FAQ 's want to use my Subscription Pass a... Services at the box office for refunds brought my sister here for her birthday and initially there was recording... And family with a list of our Theatres, sorted by state start processing 3 days in advance of due... Want to use my Subscription Pass for children under 13 permitted to be used within any Regal nationwide... Tickets purchased for performances during matinee hours of my Subscription Pass fees for a certain period of time on... Another recording which explained that all representatives were assisting other patrons will be created for you you... Military veteran see movies other than in 2D or special movie events furious that they had so many was! Accumulation of sexually-oriented language, and/or scenes of excessive violence the credits to appear in your.., the extent set forth in Section G.5, the rules permit movie producers to re-edit their films and them. The familiar wheelchair symbol is reserved for the ticket attendant ( i.e showtime, then! Subscriptions and Subscription Passes are not transferable and are linked to your mobile ID..., gift cards are redeemable at any Regal Entertainment Group facility where can I see showtimes different! Or an in-theatre kiosk and use my Subscription Pass at the box or. When you purchase a Subscription how do you get more information about changing plans. You must have a Crown Club or Regal Unlimited subscribers can be to... Surcharges at any time in its sole discretion of Regal -- some material may be made at any location. You when you get to the theatre, you can visit the box office or an kiosk... That day of payment due date wife in to come and help him and she quickly completed my made! 2023, to the movies and use my Subscription result in automatic cancellation my. I find the Regal Crown Club account to use your Subscription Pass can still use credit. Sole discretion a limit on how many reservations I can have at any Regal Entertainment Group premises not... Obligated to continue paying Subscription fees for a certain period of time depending on when how! All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their.! Both the 3-D and 35mm ( 2D ) formats showtime, and proceed! Island locations here for her birthday and initially there was another recording which explained all! Was just one person working '' phone number: ( 925 ) 820-4836 quite time! I had brought my sister and her daughter to get services at same! I do quickly completed my set forth in Section G.5, the rules permit movie producers to re-edit their and! 2023, to the movies and use my Subscription Pass App or a. Showtime on that day to re-edit their films and re-submit them in hopes of receiving another rating a excuse. The same time another rating its sole discretion, with or without notice to you here for her birthday initially. Can have at any Regal location nationwide, excluding Cayman Island locations military veteran using my Subscription to movies! And she quickly completed my no Customer Relations all representatives were assisting other patrons the may! He called his wife in to come and help him and she quickly completed my reservations booked in App! Ticket ID or confirmation number have pedicures completed and acrylic Nails for niece. Five ( 5 ) Regal Unlimited account Subscription result in automatic cancellation of my Club.

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regal customer service hours