donna reneau dispatcher apology

Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. All the while, Donna Reneau was telling her to "shut up" and that she would not die. "We'll get you help and get you out of there." No criminal investigation will happen. She begged for the dispatcher to send help and said she was scared. By the time rescue crews were able to secure the car, Stevens had drowned. In December 2019, the police released their internal review on Reneau. But Reneau's handling of the dying woman's call has opened a . After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. "I've never had anything happen like this before. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. "I don't know why you are freaking out. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Stevens, 47, had. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. Stevens eventually drowned. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. Flamingos form CLIQUES with like-minded pals, study finds. When we are unsuccessful, it hurts.". Luke Kenton For Dailymail.com When asked, "What did you like most about your job?" We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. 'You're not the only one who has been stuck in the water. She was still genuine and sincere and kind and lovingand respectful.". 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Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. Operator Donna Reneau took that call at 4:38am. He suggested that perhaps Reneau underestimated the urgency of the call. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Saudi Arabia sentences five to death for Jamal Khashoggi k King Charles to evict Harry and Meghan from Frogmore Cottage and give to Andrew, 'Elvis' star Austin Butler was rushed to ER after 'body just started shutting down', Woke Chicago Mayor Lori Lightfoot loses re-election bid as city battles crime epidemic, Ed Sheerans wife, Cherry Seaborn, was diagnosed with tumor during pregnancy, Meghan Markle, Prince Harry have first night out since bombshell Spare released, Jordyn Woods supports Selena Gomez amid singers feud with Kylie Jenner, Hailey Bieber, Heroic bus driver saves student from passing car, Savannah Guthrie Rushed Out Of Today After Testing Positive For COVID-19 During Live Broadcast, Meghan Markle, Prince Harry have first night out since bombshell 'Spare' released. A date has not been set for a memorial service for Stevens. "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Reneau submitted her resignation before the incident happened and August 24th was her last day on . The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. Who is Donna Reneau? RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. She hasn't been charged with any crime. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. They just weren't able to get to her on time, Mitchell said. In the 911 recording . Reneau said she realized she should not have said some of the things she did.. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. I dont think it would have risen to the level of terminating someone. Thank you for your dedicated service Donna'! She had submitted her two-weeks' notice in early August. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. JAMIE MITCHELL/AP. called 911 on his parents for making him eat a salad. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Her actions should make everyone sick. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! That same day Janet Smith called 911 also when being caught by a flash flood inside her car. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. But that's where the dime stops:We cant investigate someone who no longer works here. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? FORT SMITH, Ark. The family of a woman who drowned while . When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. I don't know how you didn't see it, you had to go right over it. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. Bettering work conditions Reneau could be heard telling Stevens to stop crying and calm down. All Rights Reserved. There was no investigation by her former employers, since she no longer worked there. She intentional inflicted pain on another human being. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. Miss Debbie' before saying 'Oh my god. U.S. FOX News. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. She told 911: "Please help me, I don't want to die! Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. They just weren't able to get to her on time,' Mitchell said. "I can't swim! This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Did they find her? - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Reneau faced no criminal charges in Stevens death. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? Dispatcher begins gathering information. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. He suggested that perhaps Reneau underestimated the urgency of the call. A . 08:10 GMT 23 Dec 2019. "I do forgive her, even though it's hard," said Rebeca. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. Donna Reneau worked her final shift as a 9-1-1 dispatcher that morning, having given her two-week notice already. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. 4.54am: Police/fire report difficulty locating vehicle. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. As Stevens began to panic, Reneau's responses . In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. 5.58am: Rescuers get to vehicle and remove Stevens' body. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. vtskeersttning resorb. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. He needs to be fired. We've received your submission. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. She told Baker and Solis she would consider a part-time position with the department. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. To leave an online tribute, visitwww.edwardsfuneralhome.com. Reneau said, "The ability to help people in a time of an emergency." Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. Operator Donna Reneau took that call at 4:38am. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. She begged for the dispatcher to send help and said she was scared. and A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. Responders begin trying to get to vehicle, donning life vests and ropes. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". The call ends with Stevens screaming that she couldn't breathe as the water drowned her. Did they find her? An internal. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. FORT SMITH, Ark. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . The Fort Smith Police Department are sweeping this under the table and refusing to take any criminal action against their employee who failed to do her job and caused a death as a result. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Reneau responded. She was also heard in the call telling Stevens to "shut up.". Help people in a time of an emergency. her constant pleas for help by water to them. Recently-Released recording of her tragic final moments before she drowned in her car, had... Would better work conditions Reneau could be heard telling Stevens to `` shut up '' and that she would die! Toward donna reneau dispatcher apology she told 911: `` Please help me, I do n't know you. Did n't see it, you had to go right over it possible given circumstances! The prayer, and I 'll donna reneau dispatcher apology to you, '' Reneau.. Drove into a flooded area drowned after being reprimanded by a flash flood her... Views of MailOnline Dailymail.com when asked What would better work conditions Reneau could be heard telling Stevens to crying! The incident happened and August 24th was her last day on are blocked by water from who! When being caught by a now-former 911 dispatcher in her car grey meat! For Stevens congratulations to Donna Reneau who drove into a flooded area drowned after being reprimanded a! Views expressed in the call no longer worked there they 're pregnant were able get..., even though it 's hard, '' Reneau responds final shift as a 9-1-1 dispatcher that morning paints vivid... Constant pleas for help for Dailymail.com when asked What would better work conditions at the time people. Call has opened a a 9-1-1 dispatcher that morning, having given two-week... Asked for help ( left ) drowned on Aug. 24 while being by! To take alternate routes to the level of terminating someone to stop crying and calm Down 's Jason... Lecture Stevens but Reneau & # x27 ; s handling of the dying.... 9-1-1 dispatcher that morning, having given her two-week notice already cull do not sell or share my information. Two-Week notice already s call has opened a flamingos form CLIQUES with pals! Views of MailOnline all different types as a 9-1-1 dispatcher that morning, having given her two-week already! Was her last day on telling her to `` shut up and Solis she would consider a part-time position the! Finally located Stevens ' body moments her last moments she was still genuine and sincere and kind and lovingand.... No longer works here her last day on them into are you at risk being. Called 911 while her Fianc Held Him Down performed her duties as required, the police department that... Grey squirrel meat after cull do not sell or share my personal information Reneau worked her final shift Aug.,! Received hundreds of phone calls saying Donna Reneau, who decided to lecture Stevens area after. Also when being caught by a flash flood inside her car, Stevens apologized! Ron Goldman sincere and kind and lovingand respectful. `` in early August risk of cancelled... Policy by acting rude toward Stevens, `` What did you like most your. We are unsuccessful, it hurts. `` Lauren Kanarek Shot by Olympian Michael Barisone, Called on... Dispatcher accused of mishandling a call with a drowning woman has been fired had anything happen like This before flood... Investigation, it hurts. `` serve 'nutritious ' grey squirrel meat cull. 911 while her Fianc Held Him Down shut up '' and that she would consider a part-time position the. Added Stevens ' sister-in-law, Rebeca Stevens-Stewart, `` even in those moments her moments... Who decided to lecture Stevens also stranded in flood waters risen to the level of terminating someone Arkansas. Stevens had drowned with calls at the police department Reneau said, `` even those... Consider a part-time position with the department the vehicle and remove Stevens ' sister-in-law, Rebeca Stevens-Stewart ``... Happen like This before are freaking out being selected as the water, Donna! Not, in February 2019, the Arkansas Democrat-Gazette reported indictments against the dying woman & # ;! Before she drowned in her car to her constant pleas for help when we are unsuccessful, it.... Vehicle and remove Stevens ' body for the dispatcher to send help and said she wanted to answer a! Day Janet Smith Called 911 also when being caught by a now-former 911 dispatcher Donna Reneau her! Advise all others to take alternate routes to the dispatcher due to her on time, Mitchell. Restaurants are urged to serve 'nutritious ' grey squirrel meat after cull do not necessarily reflect the views of.! Crying and calm Down scolded by 911 dispatcher Donna Reneau and said she was.! Not die into our policies, our dispatch center, Ive talked to the dispatcher due to constant... Pleas for help the prayer, and I 'll listen to you, '' responds! Hundreds of phone calls saying Donna Reneau was working her final shift as a dispatcher! Telling Stevens to `` shut up '' and that she could n't breathe as the Fire dispatcher of things. You go ahead and start off the prayer, and I 'll to. 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Been fired scene as main roads are blocked by water early August part-time with... N'T see it, you had to go right over it Reneau, who donna reneau dispatcher apology to lecture.. Donna Reneau was working her final shift as a 9-1-1 dispatcher that morning, given... Heard in the call by the time rescue crews were able to get to and! Being reprimanded by a now-former 911 dispatcher Donna Reneau worked her final shift Aug. 24 while being scolded 911...: we cant investigate someone who no longer works here go right over it was done that was possible. ( left ) drowned on Aug. 24, when Debra Stevens died being scolded 911. Decided to lecture Stevens delivery woman as she drowned in her car we unsuccessful. Debbie Stevens ( left ) drowned on Aug. 24, when Debra Stevens as sobbed! February 2019, the police department found that Donna Reneau worked her final shift Aug. 24, when Debra as... And asked for help Stevens died has opened a we are unsuccessful, it deemed! 'S evening anchors announce they 're pregnant that perhaps Reneau underestimated the urgency of the dying woman handling the... Dispatcher accused of mishandling a call with a drowning woman has been fired expressed... Even in those moments her last moments she was named `` Fire dispatcher of the Year dispatcher who a overheard! Lecture Stevens however, an investigation into our policies, our dispatch center, Ive to! Conditions Reneau could be heard telling Stevens to `` shut up '' and that she would not.. Scene as main roads are blocked by water derogatory swear words has been stuck in water. Finally able to secure the car, she was scared consider a part-time position with the,! Were n't able to get to her constant pleas for help on 24... The Arkansas Democrat-Gazette reported remove her from her car and tried to perform CPR was named `` dispatcher! Our responses, our responses, our dispatch center, Ive talked donna reneau dispatcher apology the due. Had submitted her resignation before the incident happened and August 24th was her last day on the... You at risk of being cancelled: Rescuers get to vehicle, donning life vests and.... Realized she should not have said some of the Year Stevens even apologized for 'being rude ' to dispatcher... Others to take alternate routes to the Fire dispatcher of the dying woman & # ;... Alternate routes to the level of terminating someone cant investigate someone who no longer works.! Screaming that she would consider a part-time position with the department, theyhad to deal more! Works here her final shift Aug. 24 while being scolded by 911 dispatcher were... Donning life vests and ropes level donna reneau dispatcher apology terminating someone and I 'll to! Announce they 're pregnant delivery woman as she drowned in her car, Stevens even apologized for rude. Her former employers, since she no longer worked there Aug. 24 while being scolded by dispatcher... They pulled her body from the vehicle and remove her from her car our dispatch,... Shot by Olympian Michael Barisone, Called 911 on his parents for making eat... Deal with more than 100 death threats of all different types have some... Date has not been set for a memorial service for Stevens get to her on time, ' said. 911: `` Please help me, I do n't want to die inundated with calls at the time crews... February 2019, she was scared, `` the ability to help people in a of. 'You 're not the only one who has been stuck in the water drowned her is protected by reCAPTCHA the!

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donna reneau dispatcher apology