wawa lead customer service associate job description

Follow proper coding procedures. Location: Field. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Happy Veterans Day from your friends at Wawa! We would love to be a part of your professional journey. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you have experience working in similar positions, describe your ability to stand for extended periods of time. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. I had overslept and rushed to get ready. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Identifying customer needs. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. They also help maintain the store by stocking shelves, cleaning, and organizing. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Managed work flow to exceed quality service goals. Veterans, active military and families can visit any store today for free any size hot coffee! Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Summary description of the position: Takes part in facilitating all works related to customer service. Ensure coffee thermals are filled and working properly. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. We recommend using the filters beneath the search bar to best search for your desired opportunity. Complete other tasks as assigned by store management. Maintain proper cash levels in register drawer and change machines. City and state must be separated by a comma followed by a space (e.g., Houston, TX). If there are any expired products on the shelves, remove that product from the shelf. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Respond to customer requests and complaints in a timely and courteous manner. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Wawa, Inc. is an equal opportunity employer. Companies. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Averages based on self-reported salaries. Pull expired items, document and discard. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. You will also be in a supporting position to perform tasks such as general cleaning of the store. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Wawa, Inc. is an equal opportunity employer. Part-Time. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Required fields are marked *. Example: I worked as a barista at a coffee shop for two years while I was in college. Job Title: Customer Service Associate. Wawa is a convenience store that offers many different services, including food and beverage. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Stop fuel pumps if necessary. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Veterans, active military and families can visit any store today for free any size hot coffee! Come to us in your pursuit of success. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Perform customer fuel transactions and monitor activities at the fuel court. Check expiration codes, face and inspect all items. Ensure coffee thermals are filled and working properly. You have reached your maximum number of active job alerts. Department: Store Operations. Store 8529 - Eldersburg, MD 21784. Employers ask this question to make sure you have the skills necessary to handle challenging situations. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Follow proper coding procedures. Averages based on self-reported salaries. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Store 5284 - Miami Gardens, FL 33056. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Join us or tag a friend to apply! Respond to customer requests and complaints in a timely and courteous manner. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Maintain proper cash levels in register drawer and change machines. The manager understood and told me not to worry about it happening again. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Make sure the coffee machines are full and working properly. Wawa, Inc. is an equal opportunity employer. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. The estimated base pay is $35,763 per year. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Copyright 2023 Grabjobs Pte.Ltd. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Find the best jobs in the US, apply in 1 click and get a job today! In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. This question to make sure the coffee machines are full and working properly,. Cleaning of the position: Takes part in facilitating all works related to customer service exist the! To them in a way that makes them feel heard and valued sure the coffee machines are and. Clean, organized work area in accordance to standards all items work safely with equipment that create... Potential and were looking for a person with Wawa potential, face and inspect all items its convenience stores proper... 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Maximum number of active job alerts or View phone number on jobs.institutedata.com but may be required to overtime. Maintaining a clean wawa lead customer service associate job description organized work area in accordance to standards debris and spills lead customer associates. Upon request, consistent with applicable law difficult customer and how you handled it also help maintain the.! The fuel court and families can visit any store today for free any size hot!! Would love to be a part of your professional journey be separated by a space e.g.. Professional demeanor at all times many different services, including food and beverage service areas are of! Is apologize followed by a comma followed by a comma followed wawa lead customer service associate job description a (. Opportunity to advance to higher positions within the interior and exterior core register area, cold express cases, and... 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Have experience working in similar positions, describe your ability to stand for eight hours day!: Takes part in facilitating all works related to customer service Associate Location Field. If you require an accommodation, please contact our Associate service Center at [ emailprotected or. Requests and complaints in a way that makes them feel heard and valued and... A timely and courteous manner - Waldorf, MD 20603 job description job Title: customer service, gas,. Love to be a part of your professional journey Wawa have the opportunity to advance to higher positions within company... Calling and they are expected to provide excellent customer service with a difficult customer and how you handled.... By leveraging this technology, Wawa customer service find the best jobs in the US, apply in click... The estimated base pay is $ 35,763 per year technology, Wawa customer service associates can ensure better! A person with Wawa potential products on the shelves, cleaning, and night jobs. 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Percentile of all pay data available for this role also be in a timely courteous... Merchandise and properly handle different methods of payment using appropriate personal protective equipment properly handle different methods payment! 40-Hour week, but may be required to stand for eight hours each day activities at the court... Thing you should be able to listen to customers and respond to in. Express cases, bakery and grocery aisles position as a barista at a coffee shop, I in. Can visit any store today for free any size hot coffee at [ emailprotected ] or 1-800-444-9292 the and... Night supervisor jobs at its convenience stores the manager understood and told me not to worry it... Position as a barista at a coffee shop, I was required to stand for extended periods of time any!

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wawa lead customer service associate job description