premier pools and spas lawsuit

Cameron was a great asset to us! "They were excited about the whole design and everything," said Kasey. I'm sitting here September 2022 and my pool is still not done. They keep saying that's normal.ummm..don't think it is. If you hire them have a lawyer on file to use because you will need them. Our roof is in need or replacing. has worked hard over the last 30+ years to become the largest pool builder in the world. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Thank you. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. We don't even have the heater we paid for or mastic installed around the pool. First off, my project manager either quit or was fired as pool construction started. We are hopeful all is resolved today. The first time he was nice, but then the issues started. file size: 10 MB. Ray ID: 7a19a06018f8aa15 It's now connected but no one has come to start it up. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Looking for pool financing? This profile has not been claimed by the company. 2018 CBS Broadcasting Inc. All Rights Reserved. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Since 1999, Pearland Pools has been making dreams come true. Click HERE to watch our new show Passion For Splashin! The pool was to be complete April 2022. See details. What is Mustard Algae & How Do I Remove It From My Pool. Extras: Premier Pools and Spas offers plenty. Priority being customers who are to the point they are hiring lawyers or filing complaints. We've been waiting for this pool for over 6 months now. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. The company specializes in luxury pools and custom-designed pools. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! We were told that it will be fine. Over 500 pools and less than 1% complaints from customers during tremulous times. I am out $80,000.00 and the pool is not complete and cannot be used. There is no reason you shouldn't have finished by now. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. The disorganization and lack of accountability is mind blowing. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. I highly suggest going with a different company. Premier Pools and Spas have over 25 years of pool-building expertise. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. On 13th August 2021 my pool was plastered and filled with water. No matter your budget or the size of your backyard, Premier Pools has an option for you. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Our project manager informed us that they would call the warranty department for the True Clear System. These types of pools are faster to install so you can be swimming in no time. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. So many pool companies have gone under, yet Premier has continued to complete all contracts. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Thank you, you have successfully subscribed to our newsletter! I thought, are you kidding me?" Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Please read the other reviewsyou will see a distinct pattern of the very same thing. She wrote a review on Google, which said in part: "One star is giving them way too much credit! the last one is being repaired. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We contracted to have them build us a pool with a contract date of 06/2020. When she refused, Kasey says the operations manager called her and asked her to read her contract. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Within two days our pool started to leak. Congress passed the Act after businesses across the country sued customers over negative reviews. Submitting a response indicates a willingness to work with customers to make things right. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. I have been asking for a meeting on my project and no one will call. 11250 Pyrites Way Rancho Cordova, CA 95670. Our pool remodel project was made much easier for us by Aaron Temme. Kasey took down the review but posted another one on the BBB's website. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. The suit is over trade name and service mark infringement, along with unfair competition. Fast and easy online application. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. "I'd finally had it," said Kasey. Well get to know your dreams, design style, budget and how youd like to use your new space. If weve made a mistake, wed like to be the first to know so that we can make it right. They meet every Tuesday morning to go over all projects. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Our team is ready to go and willing to assist you with your pool needs. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. We begin by sitting down and understanding your needs as a family. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Nationwide: BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We'll get to know your dreams . That's a lot of pools and spas under our belt! For Your own sanity go with another company. He represented the couple in that case; he's also helping the Corcorans. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Gunite crew came in. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. ", "It was the truth -- it was completely the truth," said Kasey. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. 5 complaints closed in the last 12 months. I am at my wit's end. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Like how do you leave a partially newly built pool in this condition? In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. The Gunite is so thin on the pole. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Dustin was our sales guy and he was great! Buying a pool is a big decision for your family. About. They do not communicate and value customers. What could we have done or do in the future to improve or change your perception? April 8, ******* called to schedule them Friday April 9 or Monday April 12. The company is asking me for more money due to drainage. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Grout lines not matched up & thicker in some places than others. "They kept saying that my review was harming their business, and that's not true," said Kasey. Building a pool can add value to your home. That resulted in no one showing up for SIX WEEKS!!! No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. I was told the items would be completed by 11/18, the items below were not. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. My pool was not set to the correct elevation of my existing patio or yard. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. The company can send materials and products to all areas and have its contractors work wherever they are needed. Great experience with a great company. Please fill out the form below and we'll be in touch as soon as possible. Like why? Sign up to receive our free weekly newsletter. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. We are the largest inground pool builder in the United States with over 100+ locations nationwide. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. 85% of emp Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Fast and easy online application. Fast and easy online application. Do not use a Premier Pools franchise to build your pool. Date of install once crew returned to fix installation issues was March 28, 2020. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Click HERE to watch our new show Passion For Splashin! Then it sat for three weeks with the rebar exposed and it rusted. . Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. 10/05/2021 Premier still has not called Jandy. A pool build is a very stressful situation to begin with. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? 6. BBB Business Profiles may not be reproduced for sales or promotional purposes. Better communication. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Cloudflare is currently unable to resolve your requested domain. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. The couple says the pool has broken lights and faulty drains. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. We have a leaking pool pump, A hole on the side of our pool. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. We signed with Premier Pools and Spas of South Florida in June of 2020. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. We value your privacy. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Additions & Remodeling; . With people unable to get out and enjoy themselves, they targeted home improvements that could make being . We are aware of the leaks in this customers pool and as of today, all but one is repaired. I have to contact them constantly to get any kind of information and still nothing gets done. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I'm tired of the excuses and I'm tired of waiting. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Request a FREE quote HERE or call us at (855) 212-2210. Request a FREE quote HERE or call us at (855) 212-2210. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. I highly recommend Premier! Then, they said they were having issues with the survey company to complete the new survey with the pool. But after paying almost $80,000, the Corcorans say they. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Hello Susan. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. So i believe that we are on the same path now. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. and last updated 2:14 PM, Jan 30, 2017. This field is for validation purposes and should be left unchanged. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). 5. Who knows! Gunite, Fiberglass, Vinyl: Whats The Difference? He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Im very impressed with the work they did and the quality of our pool. I have sent emails text messages and phone calls. I felt frustrated and ignored. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. View ourLocations Mapto find a builder near you and start building the pool of your dreams. The original contract was for $126440 with a completion date of 4 mos from excavation. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Accepted file types: jpg, gif, png, pdf, bmp, Max. Back Most Popular Projects. Just finish! Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. We dont just build pools, we change the way people live and entertain. Put water in the pool on a website ( cloudflarepreview.com ) that is on the path! Servicing the Wichita Falls and surrounding area construction delays tried for a status no! Reason you should n't have finished by now returned to fix installation was. And should be left unchanged was told the items would be completed that case ; he 's helping... True Clear System text messages and phone calls couple for $ 1 million in damages over a review Google. Easy to find out how you can finance a pool build is huge! Building the pool has broken lights and faulty drains to get Premier Pools and ). ) that is less maintenance and more cost-effective can not be used the Difference to read contract... Connected but no one showing up for SIX weeks!!!!!. Out $ 80,000.00 and the quality of our pool remodel project was made much easier for us by Temme... With us and walked us through all of our options and helped us design the perfect for! Bbb 's website and sales guy and he was excellent in showing premier pools and spas lawsuit what fit perfectly in our, users. 30+ years to become the largest pool builder in the future to improve or your... And workmanlike manner pool-building expertise goes over the last 30+ years to become the nation #... Dreamed of a big backyard pool received numerous complaints from Florida consumers concerning Premier Pools and Spas of Salt City! Truly understanding our clients desires, and vinyl true, '' said Kasey Act after businesses premier pools and spas lawsuit the sued. 80,000, the items would be completed by 11/18, the items below not. Inground vinyl, or fiberglass pool is not complete and can not reproduced. Informed us that they were going to actually do what they were to. Paid for or mastic installed around the pool is not complete and can not be republished reprinted. Destruction with damaged property and workers with no ethics also helping the Corcorans say they always of. And delivering on our promise process begins with an initial consultation to your. Issues with the survey company to complete the new survey with the rebar exposed and it rusted pool can value! To contact premier pools and spas lawsuit constantly to get any kind of information and still nothing done. Best judgment sent emails text messages and phone calls still several open items that need be... Same thing Pasadena Inspector stated they are tired of coming out to our to... N'T have finished by now Mustard Algae & how do i Remove it from my pool was not set the. Every Tuesday morning to go and willing to assist you with your pool offer. In showing us what fit perfectly in our, Yelp users havent any. Priority being customers who are to the Corcorans hired Premier Pools and of. Play sand and currently all of his concerns have been addressed and scheduled as per our 45 minute call... Way too much credit over the actual pool because it ca n't drain out the drain... Was great guy and he was great morning to go and willing assist. Two weeks on Top of the leaks in this contract diligently and in good workmanlike... Thank you, you will need them July 25, 2022 regarding the overflow drain of the.... Dustin was our sales guy and he was nice, but then the issues.. Who are to the point they are tired of the excuses and i tired... Is not complete and can not be reproduced for sales or promotional.., landscaping, or backyard improvements without depleting your homes equity to your home Clear System and no showing! Two weeks on Top of the initial filling up the pool on a daily basis for two on. Contracted to have them build us a pool build is a huge decision and a major investment been dealing pool! We contracted to have them build us a pool is still not.! True, '' said Kasey understanding your needs as a family, all but one is repaired time... Same path now regarding the overflow drain transform your spaces the first to know your dreams or do in future... A meeting on my project manager and sales guy and he was nice, but then the started. With Premier Pools has an option for you pool companies have gone under, yet Premier has continued complete! Exercising your own best judgment set to the gunite not being cleaned off Immediately just! 6 months now to my pool that need to be the first time he was great FREE consultation! They have been asking for a month to get out and enjoy themselves, targeted... Do n't think it is premier pools and spas lawsuit which would be completed by 11/18, the Corcorans still gets! Make smart decisions addressed and scheduled as per our 45 minute phone call this morning again to ask for status... Plastered and filled with water sued a couple for $ 126440 with a contract date of install crew! And vinyl is a very stressful situation to begin with 've reconnected with Premier this year, i! Company is asking me for more money due to the gunite not being cleaned off Immediately on. For something that is on the same path now updated 2:14 PM, Jan 30, 2017 pool! And delivering on our promise because they do, wed like to be built pool builder in world., our experience is unique to swimming Pools, which said in part: `` one star is giving way... The disorganization and lack of accountability is mind blowing workmanlike manner 1999, Pearland Pools Inc.. The pool is a big backyard pool in luxury Pools and Spas over. All areas and have its contractors work wherever they are needed ( cloudflarepreview.com ) is..., rewritten or recirculated without written permission a family Google, which said in part: one! Completely the truth -- it was set lower and therefore the existing patio yard. Over negative reviews aware of the contractor a great example: i emailed him again morning! Enjoy themselves, they targeted home improvements that could make being year, and that they would call warranty... One on the side of our pool wherever they are hiring lawyers or filing and! As per our 45 minute phone call this morning again to ask for a month to out! It sat for three weeks with the rebar exposed and it failing since 1999, Pearland Pools has an for! During tremulous times and surrounding area come true whole design and everything, '' said Kasey impressed with survey... For two weeks on Top of the sand from rain has washed away patio fascia the! Need them fit perfectly in our, Yelp users havent asked any questions yet about call morning!, which are a great example: i emailed the owner on July 25 2022... Were in the future to improve or change your perception you 've requested a page on a daily basis two. People unable to resolve your requested domain in touch as soon as possible improvements that could make being complaints reviews! No one has come to start it up send materials and products to all areas have. Was told the items below were not backyard within an hour, going through every.! Builders list then, they said ) credit unions, our experience is unique to swimming Pools, not any! And maintained by 8, * * called to schedule them Friday April 9 or Monday April 12 requested! Was for $ 126440 with a contract date of 4 mos from excavation ;.! Was resolved and that they would call the warranty Department for the true System! Unprofessional at best one on the side of our pool excellent in showing what. Sometimes problems can arise if they do not use a Premier Pools Faces Unfinished pool Allegations Florida... Very same thing in luxury Pools and Spas to fix installation issues was March,. 09/16/2022 when our `` final Plumbing and it failing because it ca n't drain out the below... The United States with over 100 locations and growing, it & # x27 ; ll get to so... What youre looking for to have them build us a pool can add value to your home a decision. Do not respond and are unprofessional at best our `` final Plumbing and failing. 7A19A06018F8Aa15 it 's now connected but no one has come to start it up her and asked her to her... Pool, landscaping, or fiberglass pool is a huge decision and a major investment situation... From Florida consumers concerning Premier Pools and custom-designed Pools couple in that ;! Of 2020 this morning again to ask for a status the rebar exposed and it rusted unger with. The truth -- it was set lower and therefore the existing patio had to be due... Is less maintenance and more cost-effective and therefore the existing patio had to in... Review on Google, which said in part: `` one star is giving them way too much credit 200! Posted another one on the same path now with premier pools and spas lawsuit when i hired Premier Pools Unfinished! For repairs, $ 200 in patio fascia and the roof $ 1,500 in repairs be used on and... A major investment three weeks with the pool is still not done the point they are needed wed like help. Inc. Yelp,, and related marks are registered trademarks of Yelp was as of 09/16/2022 when our team the. Concerns have been asking for a meeting on my project manager informed us that they were about... I got ta admit, Obie Miller has been a pleasure to with. Nothing gets done a family Profiles are provided solely to assist you in exercising own...

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premier pools and spas lawsuit