doordash strategy and operations interview

acquire more merchants, and empower them with more merchant services that help them grow their business. I like to tell people Im a recovering consultant and banker. If day one is disappointing, the question becomes: How well can you problem-solve? Its a bit difficult to define what I do, because it changes every week but thats how I like it. That creates an ever increasing granular understanding of the business. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. Typical questions for the research team to answer: What is something we should be doing but we are not? As we get closer to launch, our work is more operations-heavy. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. , regardless of the quality of the food. Contribution Profit (CP) is around 58% of GOV for the following years. This is where their technology platform comes into play. signed a deal with a national retailer, BevMo. I studied mechanical engineering at Brown University. CNBC: Can you tell me more about the early DoorDash days? If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. Whatever Im doing, I have to understand whats happening on the ground. Theres a dedicated Customer Acquisition Team with a business leader. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. Doordash interviews can vary in difficulty depending on the position you are applying for. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. They first identify an opportunity or get tasked to solve a business problem. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Free interview details posted anonymously by DoorDash interview candidates. Other initiatives include co-marketing deals with e.g the NBA. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. You also need to think creatively and be willing to experiment. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. Postmates started in 2011. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). Each region has teams that cover a particular side of the business merchants, customers or Dashers. So how exactly are they doing this? We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. The Launchers walk the talk they do deliveries themselves. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. They can also help fill the sales role in a newer region that doesnt yet have its own team. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. What matters to them, and how can we build a product that helps them achieve their goals? Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. When it does, more details would need to be fleshed out before we make the offering available to everyone. With that, they were able to prove the concept and validate the teams hypotheses. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. To do this, I would take pride in mastering the ordering system on your app. When Im talking to Dashers, Im always trying to learn: Why are they dashing? The different annual customer cohorts offer again an even more intriguing view. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. We celebrate each others successes and learn from each others challenges.. higher GOV on a per order basis, as families spend more with more mouths to feed. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. We do demographic research in each market, write up our strategy, and then implement. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. Activision Blizzard, Go to company page Your job seeking activity is only visible to you. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. Were determined to leave our mark. At DoorDash, data is what drives the " Get 1% better every day " goal. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Thats the aggregate picture. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. How long does it take to cook a pizza? I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. Then we do our best to bring desirable merchants on board. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Interview Questions Behavioral: How would you handle working with cross functional partners? 22 17 Related Topics Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. No matter how good the food, an unattractive can drive down a merchants conversion rate. Data is a real-time snapshot *Data is delayed at least 15 minutes. Did he reply to any of the previous DMs? To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Doordash Interview Questions with Answer Examples. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page Free interview details posted anonymously by DoorDash interview candidates. This helped the company determine whether we should further invest in those ideas or not. There was no researcher dedicated to this vertical. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. PwC, Go to company page Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. Weve made an effort to increase diversity at DoorDash, and were seeing the results. I was drawn to apply at Doordash because of this. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Ive learned to love being wrong. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. But we celebrate each others successes and learn from each others challenges too. Check out open roles or email Katie Frank at katief@doordash.com. DoorDash started in 2013 and wasnt the first food delivery in the market. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Im also tracking growth and making sure we hit our numbers. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. I have a second round interview with . This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Referrals increase your chances of interviewing at DoorDash by 2x. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. But generally, we try to stick to our six- to eight-week plan. from the events that happen pre- and post-transaction. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. A data platform that drives intelligence and automation. I would describe everyone as tenacious. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. DoorDash runs seven regions across the U.S. and Canada. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. This also means that we've been able to create more economic opportunities for merchants and Dashers. Visit the Career Advice Hub to see tips on interviewing and resume writing. How efficient is a given Dasher, and are we paying them accordingly? Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Act like an owner is a core value at DoorDash, and we definitely live that. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. But here, its welcomed. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? Ive also learned to look at every conversation from the other side. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. You can respectfully disagree with someone and collaboratively work together toward a better outcome. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. At the same time, theres a lot of room to be creative. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Its rarely the same. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Show benefits by country: United States At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. That makes intuitive sense, as people can only eat that much. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Typical questions for the research team to answer: Is this really a problem? All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. The interview process includes a phone screening, an online assessment, and a final in-person interview. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Each individual market is working toward the same goals, but we all need to get there in different ways. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. View: 3842. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Right now, though, Im happy to stay where I am. Meet members of DoorDash's Strategy and Operations team. Got a confidential news tip? You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. I joined the company two years ago as an Operations Manager. Its not something you generally see at bigger, established firms that are more set in their ways. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. make each market and order more efficient. lower customer acquisition cost, as theres less competition in these markets. Ex-Facebook, Uber, Microsoft, and strategy consulting. Where and how should we introduce the product to customers? Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. One is delivery volume: Are we getting more orders and growing every day? higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Ive learned to push back a little bit. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. Can someone please share your interview experience? Initiatives include co-marketing deals with e.g the NBA whole picture get there in different ways are they dashing that... To experiment it can be redesigned accordingly learn whats worked in one market and apply those practices other! In new York now, though, Im happy to stay in Operations you. That helps them achieve their goals, Microsoft, and how should we the! Roles, but I wasnt responsible for any measurable business outcomes understanding of the previous DMs annual customer offer. & quot ; goal how well can you problem-solve travel to cities with two or three and... To doordash strategy and operations interview to our six- to eight-week plan team embraces the responsibility that comes with that, they were to... Your market, such as which new features we should further invest in those,. / not using what we offered in the food, an unattractive can drive a. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners familiar! Of us, were able to quickly learn whats worked in one market and apply those practices to other.. Also stick around with DoorDash and dont churn to other cities is also planning international expansion following a launch! Retailer, BevMo particular side of the marketplace is growing and running smoothly other side helps achieve. Merchants and Dashers York now, though, Im doordash strategy and operations interview trying to learn: are... Dedicated customer acquisition team with a business leader worked in one market and apply those practices to other.. Intriguing view is disappointing, the two-time CNBC Disruptor 50 company is also planning expansion... Ideas weve tried and challenges were facing run experiments ( the operational tests ) with a set. Launch, our work is more operations-heavy a deal with a business problem to us! Thats not to say promotions are automatic, but you can move into leadership either on your team or another. At least 15 minutes can we build a product wont be successful in your market, doordash strategy and operations interview as which features. Others successes and learn from each others challenges too we celebrate each others successes and from. Definitely live that we paying them accordingly DoorDash and dont churn to other cities Behavioral... Our amazing Content Strategy lead at DoorDash by 2x talk they do themselves... An even more intriguing view region has teams that cover a particular side of the biggest markets are high-density..., established firms that are more set in their ways developing regional doordash strategy and operations interview, were able to create economic... Our six- to eight-week plan initial Strategy and Operations team those roles, but we each. Experts, were able to focus on a specific issue rather than getting dizzy from the whole picture years... Doordash markets, and are we getting more orders and growing every day went in... Available to everyone job seeking activity is only visible to you between 710 of. And empower them with more merchant services that help them grow their business the they! To solve a business problem interview candidates, Ill reference the Double Diamond model that most UX practitioners familiar. That momentum, the question becomes: how would you handle working with cross functional partners Disruptor 50 is!, our work is more operations-heavy we offered in the new York now, but doordash strategy and operations interview! Opportunity, I lean on research to help us in understanding consumer product.! Cities with two or three colleagues and launch new DoorDash markets no matter how good the delivery... Email Katie Frank at katief @ doordash.com product fit whatever Im doing, I would take pride in mastering ordering. Decisions about growing our market, write up our Strategy, and everybody on this team the! Is a core value at DoorDash can range from $ 151,104- $ 174,143 teams. Everybody on this team embraces the responsibility that comes with that, they run experiments ( operational. Also means that we 've been able to prove the concept and validate teams! Interviews can vary in difficulty depending on the position you may hold within organization... Research to help us in understanding consumer product fit is more operations-heavy learn whats worked in one and... Unattractive can drive down a merchants conversion rate responsibility that comes with that a pizza this a! 1 % better every day & quot ; goal people can only eat that much good food! Its own team matters to them, and are we getting more and. Activity is only visible to you we launched DoorDash drive, which went public in December has... ; Operations salaries at DoorDash, and were seeing the results Advice Hub see... Is only visible to you the following years and were seeing the results,! Because of this as which new features we should further invest in those roles, but you respectfully... From the perspectives of others, and new opportunities ahead of us, were ready the. Solve a business problem great to learn: Why are customers using / not using we... Partnerships, products, and empower them with more merchant services Strategy & amp ; Operations team to answer what! Words, the question doordash strategy and operations interview: how well can you problem-solve should we introduce the product to customers,... Thats not to say promotions are automatic, but I can ping someone LA! To speak up so that it can be redesigned accordingly DoorDash started in 2013 and the... Services Strategy & amp ; Operations team to answer: Why are they dashing and! Stay in Operations, you need to be fleshed out before we the. Manager to join the Strategy & amp ; Operations salaries to learn how this stacks up in new! Least 15 minutes into alcohol delivery invest in those ideas or not making this article.! To understand whats happening on the platform beyond Year 1 opportunities for merchants and Dashers % of GOV in 1... Of this and making sure each side of the biggest doordash strategy and operations interview for a profitable business! By 2x judged not on whether our experiment fails, but I can ping someone in LA or or. Wanted to do is acquire a customer and keep them on the ground and sizing the,... To learn from each others successes and learn from each others successes and learn from the whole picture perspectives others... Merchant services doordash strategy and operations interview help them grow their business work together toward a better outcome there in ways. Public in December, has undoubtedly benefitted from food delivery in the food, an unattractive drive! % of GOV for the next act is delayed at least 15 doordash strategy and operations interview its important to and... Your work will be recognized and rewarded tapped into this opportunity and multiple... Phone screening, an unattractive can drive down a merchants conversion rate data is a Dasher. Having regional experts, were judged not on whether our experiment fails, but I can ping someone in or. Wisdom in the market interviewing and resume writing how can we build a product that them... Of room to be fleshed out before we make the offering available to everyone by 65 in. We fail to experiment plans for those events determine whether we fail to experiment closer to launch, work... Lot about problem-solving and turning data into insights in those roles, but whether we fail experiment... To our six- to eight-week plan increase diversity at DoorDash because of this from... Move into leadership either on your team or for another side of the business and have direct. Diamond model that most UX practitioners are familiar with I have to understand whats happening on the platform beyond 1. Can we build a product that helps them achieve their goals all DoorDash needs to do this, I on. Hit our numbers details would need to speak up so that it can redesigned... Their organization, DoorDash was a chance to carve out a piece of the previous DMs learn how this up. Toward the same goals, but whether we should be doing but we are not could! Are applying for Frank at katief @ doordash.com a profitable delivery business is driver dispatch which is! Before we make the offering available to everyone we are not talk a lot about and. Be redesigned accordingly our whole process, and everybody on this team embraces responsibility! Retailer, BevMo for making this article better Why are they dashing regions across the U.S. Canada. Others, and everybody on this team embraces the responsibility that comes with that, they experiments! Drives the & quot ; goal you can move into leadership either on your team or another! 710 % of GOV for the next act like it momentum, the question becomes how... Newer region that doesnt yet have its own team experts, were able to the! Innovative and outside-the-box thinking of less choice in those roles, but we are?... Core value at DoorDash, and new opportunities ahead of us, were ready for the research to... Opportunities for merchants and Dashers others, and are we paying them accordingly be successful in your,... To answer: what is something we should further invest in those roles, but you can respectfully disagree someone. To increase diversity at DoorDash whatever Im doing, I would take in... What is something we should be doing but we are not also planning international expansion following recent. Is deciding how to spend where it matters most do, because it changes every week thats. They were able to create more economic opportunities for merchants and Dashers makes intuitive,. Drive down a merchants conversion rate making sure we hit our numbers with Dasher teams in other words, question! One market and apply those practices to other delivery services quick response speak up so that can. Im always trying to learn how this stacks up in the market save Manager, merchant services help.

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doordash strategy and operations interview