solo ticket merseytravel

Please be advised that we may use agencies to verify and confirm your identity and residence. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. 13. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Under 5s travel free in Merseyside. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Merseytravel reserves the right to refuse any incomplete Application. I applied for my Solo Term Time Ticket online, when will I receive it? Misuse may lead to prosecution. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. Personal accounts are restricted to a maximum of 4 Users. I have received my email confirmation and I notice that I have entered my personal details incorrectly? We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. 3.2.3 any other services as agreed by the participating bus operators. 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. I applied for my Solo Term Time Ticket online, when will I receive it? (c) Merseytravel reserves the right to refuse any incomplete Application If we are unable to accept your Application, we will inform you of this in writing, by email. MetroCard is a contactless smartcard for public transport tickets. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. Liverpool Lime Street is currently closed to the public due to a security threat. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Account Holder means the holder of the Concessionary T-FLOW Account. 13. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. We are sorry for any inconvenience caused. How do I buy my first Smart Solo Term Time Ticket? 15. The MetroSmart website will only show your online ticket purchases. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this Agreement which shall remain in full force and effect. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. quoting your order reference number to let us have the correct details. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Which dates are covered by Solo Term Time Tickets? Tickets are valid Monday to Friday on term time dates only. 12. This is because the device is manufactured by a third party. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. 14. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 3. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. Up to date passage balances can be checked online at www.merseytunnels.co.uk, (a) Merseytravel may at any time make minor changes (unlikely to affect your use of the concession, (i) to reflect changes in the law or regulatory requirements; and. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. By purchasing and using a Railpass you accept these Terms. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. train services (see note 1 below) and the Mersey If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and posted out to the address on your application form within 5-7 working days. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. You should receive your ticket within seven days. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Please make sure that you complete all fields - including those marked *. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. (e) We may stop providing the T-Flow Scheme at any time. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. Over 60s; People with Disabilities; The . An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 4.5 Saveaway Tickets are only valid for off-peak travel and cannot be used between the hours of 6:31 a.m. and 9:29 a.m. Monday to Friday. But. EN. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Merseytravel Centres stock only local tickets. We are sorry for any inconvenience caused. You no longer need a photo or application form. How do I buy my first Smart Solo Term Time Ticket? (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. For the purpose of these Terms, any reference to you or your means you, the customer. The app allows you to plan journeys for now and any time in the future. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. We will refund any payments you have made to your Account. Monday to Friday during term times only, including during half term. This clause also applies to accidental destruction of a Railpass. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 1. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. I no longer need my ticket can I have a refund ? 7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Doesnt read but you believe that it is the Users responsibility to ensure your Account has the required funds operate! You can use your personal date please visit the Merseytravel Website paper format is a contactless Smartcard for public Tickets! 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solo ticket merseytravel