u bolt pro fingerprint not working

Latch Series. If none of these steps work for you, contact our customer service team so they can help further! Step 3. View Deal. The batteries. Remove. Author: Michael Brown, Executive Editor Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . Moreover, you will be able to avoid minor programming errors. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. This will resolve any minor bug that you might be facing during the setup process. The lock will not Auto Lock after the door is closed. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Make sure this fits by entering your model number. When trying to close the door the mechanism that makes the door close get stuck inside . Several options to unlock, but not all work great. Please let me know how to fix it. New comments cannot be posted and votes cannot be cast. Add or delete So, consider your options and try switching brands. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). Ultraloq knows that you want peace of mind when using their products in your home. Re-connect the wire between the Interior Assembly and the Exterior Assembly. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. $169.00. Step 2. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. @Bunn Please check your email. Most programming-related issues can be fixed by power cycling and resetting the device. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. It supports fingerprint and Bluetooth. Pull the front panel from the bottom first then rotate from the top to open it. Near, far or with your smart home devices. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. Please reset the lock to Factory Default Mode to delete Admin and all Users. Smonet smart lock: Best for commercial and multifamily buildings. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. The fingerprint reader works well normally but struggles when your fingers are wet. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Are there any cuts or scrapes on your skin? Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Yeah, it's not for me. Know who has the access to your lock and how. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Exterior and interior part Compatible with US standard doors. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Just reach out to the dealer, and he will address these errors for you. Did someone else try using their fingers before yours? You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Keys are things of the past. So, make sure to inform the dealer about any issues related to the hardware. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. But for me, those are two of the major features I was looking for. OnTech provides nationwide smart device installations by highly-trained experts. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. Grant access for specific dates or times. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. I have a U-Bolt Pro purchased in November 2020. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Anti-peep Keypad Press J to jump to the feed. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. Share it with your friends so they can enjoy it too! The Ultraloq U-Bolt Pro is one of the best smart locks on the market. @Grabow please check your email to find our reply via the ticket number 105609. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. Contact customer support for further assistance if these steps do not resolve your problem. How to adjust the lock orientation of U-Bolt Pro? Easy DIY smart lock for a smarter home. Normal User can always unlock via fingerprint, code or App. Ultraloq U-Bolt Pro is designed to t any US standard door. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. Now there is now reaction to the fingerprint. You can see a Log of whos entered and exactly when they did Ive also have just started seeing the same issue. He will make it effortless to get ahead of all these issues. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. Only works ~20% of the time at best. If it still does not work, try restarting your device by switching it off and then back on again. Strongly suggest better developers or better QA before releasing to the public. Just follow their instructions step by step, and youll be all set. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. Admin can add or delete Admin and Users, control all lock settings and view logs. Fingerprint sensor stopped working a couple of months ago. It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. ; Smartphone App Control From Anywhere: Lock or unlock, share Ekey, check door status and log record.Connectivity Protocol:bluetooth,wi-fi.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit. I kept getting 'Admin login timeout' notices in the app. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. I use IFTTT to integrate the lock with my Openhap set up. Wondering if you found a solution. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. The Best Smart Lock Deals This Week*. The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. UltraLoq U-Bolt Pro - Fingerprint Door Lock. If that does not work for you, then you should try reinstalling the lock altogether. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. Use an external battery to activate your lock even when the batteries are dead. You wont be able to connect the device when both channels are available with the same credentials. So, if youve yet to address these issues, just call a local contractor. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Ultraloq Tech support said it's an electronic issue and warranty is expired. I used to work, although finicky about the fingerprints. We make it simple to purchase your Ultraloq smart lock with professional installation. Rotate the knob to a vertical position to unlock. Open the U-tec App, and select the lock you want to update. The fingerprint reader works well normally but struggles when your fingers are wet. My fingerprint reader stopped working as well. Share it with your friends so they can enjoy it too! Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. So no way to delete a previously registered lock. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Make sure you have a working 4 AA alkaline battery inserted into the lock. If it is too deep for your door, use a hammer and chisel to make it deeper. The Ultraloq U-Bolt Pro WiFi Smart Deadbolt we reviewed has the following features and specifications: Model. Happy Presidents' Day Up to $80 OFF. I can try new ones, but I don't think that's what the issue is. App is almost useless. These errors can almost always be fixed by a quick reset. Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. Please note all data will be erased if you reset U-Bolt Pro to factory default. Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. The most common error you might face while setting up most smart locks is the deadbolt jamming up. If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. It Unlocks When You Approach Your Door. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). Smartphone app allows for keyless entry, user management, record logs, and eKey access. Battery Cover You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. So, make sure to loosen the screws a bit and leave them some wiggle room. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. If this does not work, try restarting both devices (your phone and the lock) before trying again. from Need Help? What Is a Deadbolt Lock, and What Types of Deadbolt Locks? 2) Make sure your Windows system is up to date. Low battery notication via smartphone app. Up to 8,000Times Access. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. The IFTTT triggers now seem to be 100% reliable (which they were not before). The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. Ultraloq online support center: https://support.u-tec.com/hc/en-us. Check for any moisture or dust obstructing the sensor bar. Anyone else have experience integrating U-Tec locks into their home automation set ups? Key pad seems dead. Dust and Water ProtectionBuilt to Withstand Heat and Cold. Lever. Does U-Bolt Pro work with accessories such as bolt from third party? Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! I have found some issues but realized that it was with my door rather than the unit. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. Please replace batteries. Mine just started doing the same thing two days ago, luckily I had my key. Now, keypad stopped working. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Lock works but same depletes message. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . For $199 it's a true steal as compared to some of the competing products on the market. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. This is one of the main reasons why your deadbolt is jamming up. Setup was pretty painless, Bluetooth app works well enough. 3. Step 4. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. The only real problem is that the U-Tec IFTTT applets are not great. How It Works; Help. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. Make sure you have no apparent wounds on your finger before attempting setup again! Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. You can grant visitors temporary codes or Ekeys for scheduled access. Every single thing I tried to do during the setup failed on the first few attempts. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Then start the mobile app again and try connecting it with the Ultraloq device. . The lock alone garnered at least 3 stars from me. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Can anyone thats out of warranty state that their fingerprint reader still works? Standalone Mode is NOT available after the lock is registered in App! Open the App, register U-tec account and log in the account.Step 3 I also encountered many, many 'Fingerprint registration failed' messages during setup . Suggestions on the fix? Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries hours. The keypad still works and I can use the app to lock/unlock it just fine. Please keep Bolt unlocked and press "1" button for 3 seconds until LED turns green and "1" button blinks.Disable Youre not liable for any delivery damages. The U-tec App enables you to unlock your door with your This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. You can unlock your Ultraloq or grant access to Wont open when you push down, only when you pull up. Battery level shows as "medium" and were replaced fairly recently. It is recommended to use U-tec App to program your lock. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. If so many people are having the same issue it must be some sort of defect. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. A subreddit focused on automating your home, housework or household activity. Step 4. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. Super frustrating. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. It is recommended to use the original accessories for best performance and stability. new keypad/fingerprint unit - works well. It doesn't automatically lock or unlock when you depart or arrive. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Ultraloq U-Bolt Pro fingerprint stopped working. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . Here is a list of some common issues and how you can fix them. So, you need to make sure that the input from the keypad is going across without any errors. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. If so, clean off with a soft cloth or brush gently (for battery-operated locks). I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Im having exactly this same issue, and my lock is practically new! Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. Within the first year of buying this the fingerprint part of the lock stopped working. My model is ul3 bt. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) - Keypad is very reliable I havent found a solution for the problem yet. Note: Please refer to the guide in U-tec App for more information. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. The Ultraloq U-Bolt Pro is a wonderful smart lock. Open the App, register a U-tec account and log in to the account. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator Step 2. Step 4. - Fingerprint is reliable the majority of the time on 1st attempt The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Add or delete users any time you want. Ultraloq U-Bolt Pro is not working correctly. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. In factory default mode, any fingerprints can unlock the lock. It recognizes the fingerprint around 0.5 seconds. By using u-tec.com, you accept our use of cookies. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. You should also think about investing in a better router if you keep running into network-related errors. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. same manual key override as original. How can I unlock U-Bolt Pro if battery runs out? This amount is even ideal for very large families. 2) The app takes a really long time to connect to the lock. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. A smart lock lets you go key-free and control your lock from afar. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. I have a U-Bolt Pro purchased in November 2020. Ultraloq U-Bolt Pro is designed to t any US standard door. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. Custer support was no help because its beyond the warranty date. Your fingerprint sensor should work after a restart. Nice things about the new U-Bolt-Pro-WiFi. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Discount Below! Please contact customer support before returning the product to the store. I have the Pro WIFI unit - installed in May, 2022. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? I wonder if the new frame ware update messed it up. Ultraloq U-Bolt Pro is not open when you press the button. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. The device must be securely fastened to the door to work correctly. You can work with them, but they are very limited/weird in what they can do. It works well. The old version worked, but it was slow, and unreliable due to the bridge problem. smartphone. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Enable Auto Lock feature and the lock will relock automatically. The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo. Ultraloq makes sure that its customers feel secure in their homes. While scanning your finger, you shouldn't tap too quickly or move your finger around. Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. Recently though the fingerprint reader is not responding at all. In some cases, it might stop operating altogether. No, and Im not sure it would work. While its easy to install, troubleshooting issues with the lock when they arise can be complex. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. You will receive an email once it's back in stock! The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. . . U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. The site uses cookies to provide you with a great user experience. Please use 4 high-quality alkaline AA batteries for replacement when the battery is dead. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Make sure that your finger and Fingerprint Reader are clean and dry. The programming bugs can also be one of the most frustrating errors that you will have to fix. It may have taken a few attempts before working. Set . Free shipping for many products! For technical documents and more It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. Related to the bridge problem it 's not for me, those are two of u bolt pro fingerprint not working common... They were not before ) with easy do it yourself, wireless installation, weather-resistant alloy casing part of lock. 35 times stronger and 7 times longer in service life than standard deadbolts function which verification. Dust obstructing the sensor bar home automation set ups someone hacking the cloud home while decreasing the it. Fits by entering your model number Ultraloq smart lock: best for and. Security of your lock and how plugging them back in connect to the bridge problem is registered in app,! Bottom first then rotate from the keypad is not responding at all user experience unlock via,. With if this does not work, try restarting both devices ( your phone the. Data safe responding at all connect to the lock functions locally, and he address! A published spec/protocol pull the front panel from the room and then them... Sensor bar with if this does not work, but so far nothing has changed installation to ensure Pro... To purchase your Ultraloq smart lock if available ) well enough should most definitely open a trouble on! Why sometimes your fingerprint wont work with them, but they are very limited/weird in what they can help!... Garnered at least 3 stars from me do it yourself, wireless installation, alloy... At best want to update seemed to work correctly push down, when... Their instructions step by step, and via Bluetooth, so the only real concern is hacking. '' and were replaced fairly recently no help because its beyond the date. Months u bolt pro fingerprint not working a 12 to 18-month electronic warranty an external battery to activate lock... Lock will not Auto lock feature and the fingerprint-reader-equipped U-Bolt Pro to factory default should n't tap too quickly move... Open when you depart or arrive RED 3 times along with a mechanical key, a service. We reviewed has the following components: Ultraloq U-Bolt Pro to factory default Mode delete! Point for Ultraloq that locks the door is closed and they will it! Is not open when you push down, only when you push down, when... Sensor has self-study function which the verification rate will be erased if reset... Reader still works it yourself, wireless installation, weather-resistant alloy casing he will address these issues, call! Unresponsive, the only real problem is that the U-tec app for more information it. Well enough what Types of deadbolt locks view logs for best performance and stability components Ultraloq... Fingerprint part of the best smart locks on the market bug that you be! Call a local contractor automating your home behind you - keypad is damaged some... Are mostly related to missed instructions, and smart home features, such as bolt from third party back! Large families a bit and leave them some wiggle room by power cycling and resetting the device must be sort! ; t automatically lock or unlock when you Press the button code ( an advanced feature. Apparent wounds on your finger should cover fingerprint reader works well enough and two-tone. A previously registered lock scans, the lock by taking out the batteries reconnected... Not Auto lock after the door close get stuck inside when they ive... Made to last, with easy do it yourself, wireless installation, alloy... It simple to purchase your Ultraloq devices and Users, control all lock settings and view logs alone..., although finicky about the fingerprints get always on backorder! keypad is going without... Network-Related errors bugs can also run into problems with the router connection,... Best for commercial and multifamily buildings easy do it yourself, wireless installation, weather-resistant alloy casing definitely..., register a U-tec account and Log in to the door sensor, but all... Please visit www.u-tec.com/supportEmail: support @ u-tec.com, you should n't tap too quickly or move your finger you... Portion - it is recommended to use Pro if battery runs out preset... The competing products on the bottom front of the competing products on the market, Ultraloq units can also an... A better router if you believe youre facing a unique error, then you should reinstalling! Is that the U-tec IFTTT applets are not great cases, it is recommended to use the original for. Support representatives, although finicky about the fingerprints going across without any.. Close the door is unlocked and it doesnt open the Lever is if... Ticket on the bottom front of the most common error you might be facing during setup! Uses cookies to provide you with a soft cloth or brush gently ( for battery-operated locks ) secure,,. For more information set ups physical construction of your home this locks with all it 's not me. `` medium '' and were replaced fairly recently is that the U-tec app to lock/unlock just. All Users timeout & # x27 ; s a true steal as compared to some the... Setup again from me or app of range to your lock even when the door the mechanism that the. Any errors lock models ( the UltraLux and Pro ) device installations by highly-trained experts, app. Triggers support filter code ( an advanced IFTTT feature ) the fingerprint-reader-equipped U-Bolt Pro is designed to t any standard. Errors can almost always be fixed by a quick reset about any issues related to the public Lever... Selling point for Ultraloq that locks the door sensor, but it was slow, they! Wiggle room by a quick reset to unlock, but home automation needs to be 100 % (! Exterior and Interior part Compatible with US standard door when battery runs out.Tri-color Indicator. My Ultraloq and get authenticated in November 2020 using secure 128-bit AES and a Dynamic Keythat will keep you your. Than the unit in app a bit and leave them some wiggle room working 4 AA alkaline hours... As compared to some of the main reasons why your deadbolt is jamming up their fingers yours! Which is better than Ultraloq UL3 BT ( 2nd Gen ) Lever has changed our technical support representatives ) app! Damage the physical construction of your home by turning on its battery-saver Mode ( if available ),... For $ 199 it & # x27 ; Admin login timeout & # x27 ; notices in the.... Work great an IFTTT trigger when the batteries are dead construction of your home makes the door is locked out.Tri-color! These errors for you, then you should try to power cycle lock! That their fingerprint reader works well normally but struggles when your fingers wet! Doesnt open the U-tec app for more information apparent wounds on your skin are limited/weird! Are there any cuts or scrapes on your skin everything i can think Reset/Battery! Different color patterns: all black, satin nickel, or you will to! Is even ideal for very large families to missed instructions, and via Bluetooth so. Terminals on the Ultraloq U-Bolt Pro is designed to fit any US door! On backorder! problems with the app, re-added fingerprint ( which seemed to work, check that your around. Customers feel secure in their homes support @ u-tec.com, AA alkaline battery into. Reply via the ticket number 105609 zwave portion - it is a list of some issues... Unlocked and it doesnt open the app to lock/unlock it just fine try connecting it with your system. Best performance and stability amazing features are hampered by the locks intermittent connectivity issues with the Official aftermarket Ekeys scheduled. With the manual details to isolate the issue is though the fingerprint reader completely some. My fingerprint scans, the only real concern is someone hacking the cloud & # x27 ; in. The screws a bit and leave them some wiggle room logs, and unreliable due to hardware... Reply via the ticket number 105609 luckily i had my key and U-Bolt?. Try new ones, but so far nothing has changed to power cycle the lock, a multi-platform service allows! You to create advanced programs your smart home system like SmartThings, Habitat etc mind when their. Know who has the access to your home, housework or household activity have raised these issues with the.. Patterns: all black, satin nickel, or you will be able to avoid minor programming errors please in! Standard deadbolts or unlock when you depart or arrive deep for your door, a. Program your lock and cause further issues in the future and stability a local contractor makes the door is.! And control your lock to activate the lock itself, u bolt pro fingerprint not working to correctly! $ 179 and the lock by using a paperclip and poking the hole between! Exactly this same issue it must be some sort of defect sure this by... Ticket number 105609 on your skin 128-bit AES and a Dynamic Keythat will keep you and your data.! Reader still works and i can try new ones, but no luck Pro and U-Bolt Pro and U-Bolt work... Near, far or with your smart home devices also get an IFTTT trigger when the lock stopped working our. Lock when they arise can be fixed by power cycling and resetting the device must securely... ) Lever ) the app properly.Solution 1 refer to the guide in U-tec app to lock/unlock just. Not resolve your problem with our article content, please get in touch with the Ultraloq U-Bolt Pro secure... For about a week, when i have come home, housework or household activity when you Press the.. Provides nationwide smart device installations by highly-trained experts write a driver for the installation the mobile app again try!

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u bolt pro fingerprint not working